Boenci Solutions Private Limited supplies and installs the biptip Nurse Calling System for healthcare facilities in India. There is no consumer checkout or card payment on this website. Commercial terms in a signed quotation, purchase order, or contract prevail if they differ from this page.
1. How orders are placed
After a demo or site discussion we issue a written quotation. An order is accepted when we receive a confirmed purchase order (or signed acceptance) and any advance specified in that quotation. Until then, either party may end the discussion without a product refund, because no product payment has been taken through this Site.
2. Cancellation by the customer
- Before manufacturing or dispatch — if you cancel in writing before we have procured, configured, or dispatched equipment for your project, we will refund any advance after deducting documented costs already incurred (site survey, custom drawings, imported or reserved items). If no such costs exist, the advance is refunded in full.
- After dispatch or partial installation — custom or project-configured hardware is not returnable as a standard retail product. Cancellation after dispatch is considered only by written agreement. Restocking, freight, and labour already performed may be charged.
- After installation is complete — the order is fulfilled. Further remedy is through the warranty and support terms in your project documents, not a cooling-off refund.
3. Cancellation by us
We may cancel or delay an order if equipment cannot be sourced, the site is not ready, statutory approvals are missing, or the purchase order terms cannot be met. In that case, any advance for goods not delivered is refunded. We are not liable for consequential loss beyond that refund, except where Indian law requires otherwise.
4. Refund method and timing
Approved refunds are paid to the original payer by bank transfer, typically within 14 working days after we confirm the cancellation in writing and receive correct account details. We do not refund in cash at the office unless agreed in writing.
5. Warranty is not a refund
Defective hardware under warranty is repaired or replaced as per the warranty card or project terms. Warranty service is not an automatic refund of the contract value. Misuse, unauthorised modification, power issues, or damage after handover are excluded unless the project terms say otherwise.
6. Demo equipment
Loaner or demo units remain our property and must be returned in good condition. Loss or damage may be charged. A demo is not a sale and does not create a refund obligation.
7. No distance-sale cooling-off on this Site
This is a B2B engineered system sold after discussion and quotation, not a packaged good sold from an online cart. Statutory cooling-off rules that apply to some consumer e-commerce purchases do not automatically apply. If a specific consumer protection provision applies to your transaction, we will honour it.
8. How to request cancellation or a refund
Email contact@boenci.com with your organisation name, quotation or PO number, and reason. You may also write to 2nd Floor, D/42A, Baghajatin Station Road, Kolkata - 700032 or call +91-9432231570.
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