Boenci Solutions Private Limited (“we”, “us”, “our”) operates the biptip Nurse Calling System website at https://biptip.com/ (the “Site”). We are the data fiduciary for personal data processed through this Site.
This notice is provided under the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, and related Indian law. It applies to visitors, enquirers, and hospital or clinic representatives who contact us about the product.
1. Who we are
Data fiduciary: Boenci Solutions Private Limited
- Registered office: 2nd Floor, D/42A, Baghajatin Station Road, Kolkata - 700032
- Email: contact@boenci.com
- Phone: +91-9432231570
- Parent site: https://boenci.com/
2. Personal data we collect
We collect only what is needed to respond to product enquiries and to operate this Site:
- Contact details you share — name, organisation, role, phone number, email address, facility location, bed count, and message content when you call, email, use WhatsApp, or submit an enquiry on boenci.com.
- Usage and device data — IP address, browser type, device type, pages viewed, referring URL, and approximate location, collected through cookies and similar technologies. See our Cookie Policy.
- Communications metadata — time of call or message, and records needed to follow up on a demo or quotation.
This Site does not run a checkout or patient medical records. We do not seek health information about patients through this website. Please do not send patient-identifiable clinical data in an enquiry.
3. Purpose of processing
We use personal data for these specified purposes:
- Responding to demo requests, quotations, and after-sales queries about the Nurse Calling System.
- Scheduling site surveys and coordinating installation with your facility.
- Understanding how the Site is used so we can improve content and performance (Google Analytics).
- Meeting legal, tax, accounting, and security obligations.
- Sending follow-up information you have asked for about the product.
We do not sell personal data. We do not use your enquiry data for unrelated advertising profiles.
4. Legal basis
We process personal data:
- With your consent, when you contact us or continue to use the Site after being informed of cookies and analytics.
- To take steps at your request before entering a contract (demo, quotation, purchase order).
- Where a law requires us to retain records.
You may withdraw consent at any time by emailing contact@boenci.com. Withdrawal does not affect processing already completed. The ease of withdrawal is comparable to the ease of giving consent — a single email or phone request is enough.
5. Cookies and analytics
We use Google Analytics, the same property as the main Boenci website, to understand aggregate Site usage. Analytics cookies may be set by Google. Details are in the Cookie Policy.
6. Sharing and processors
We share personal data only as needed:
- Google LLC — website analytics (Google Analytics).
- WhatsApp / Meta — if you choose to message us on WhatsApp, that service’s terms and privacy policy also apply.
- Hosting and email providers — to operate the Site and receive mail at contact@boenci.com.
- Authorities — if required by Indian law or a lawful order.
We do not share enquiry data with unrelated advertisers.
7. Cross-border transfer
Some processors (including Google Analytics) may store or process data on servers outside India. Where that happens, we rely on the processor’s contractual and security measures. By using the Site or sending an enquiry, you understand that this transfer may occur for the purposes above.
8. Retention
Enquiry and quotation correspondence is kept for as long as needed to complete the discussion, honour a contract, and meet accounting or legal retention periods — typically up to seven years for business records, and shorter for routine analytics logs. We then delete or anonymise the data where feasible.
9. Security
We use reasonable organisational and technical measures to protect personal data, including restricted access to mailboxes and hosting controls. No internet transmission is completely secure; please use official contact channels listed on this Site.
10. Your rights
Subject to the Digital Personal Data Protection Act, 2023, you may:
- Request access to personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of personal data, where the Act allows.
- Withdraw consent for processing that is based on consent.
- Nominate another person to exercise rights in the event of death or incapacity, as provided under the Act.
To exercise these rights, email contact@boenci.com with the subject “Data request — biptip NCS”, or write to us at the office address above. We will respond within the time required by law.
11. Grievance and complaints
Data protection contact: write to Boenci Solutions Private Limited, 2nd Floor, D/42A, Baghajatin Station Road, Kolkata - 700032, or email contact@boenci.com.
If you are not satisfied with our response, you may complain to the Data Protection Board of India, as constituted under the Digital Personal Data Protection Act, 2023. Information on filing a complaint is published by the Board when its portal is available.
12. Children
This Site is intended for healthcare facilities and adult decision-makers. We do not knowingly collect personal data from children. If you believe we have received such data, contact us and we will delete it.
13. Changes
We may update this notice when our practices or the law change. The effective date at the top of this page will be revised. Continued use of the Site after an update means you have had notice of the revised terms.
This page is a product-site notice for biptip. It is not a substitute for legal advice. For the main Boenci website, the same contact details apply unless a separate notice is published there.